Top 2024 resources on golas
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Tidio raises $25M to automate customer service interactions
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During the pandemic especially, it’s become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. A Freshworks survey found that companies experienced a 71% increase in overall contact volume between February 2020 and January 2021, and expect it to increase further. At the same time, customers — while empathetic […]
Topics: businesses, sales, interactions, customer, company, service, techcrunch, raises, automate, customers, 25m, golas, increase, tidio, platform.