Top 2024 resources on interactions
Best interactions resource in 2024.
Learn more about interactions to improve your e-commerce strategy.
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Boomtime ahead for chatbots in retail
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New data from Juniper Research predicts consumer interaction with chatbots in retail will reach 22 billion by 2023.
Topics: research, reduce, service, retailers, chatbots, boomtime, strong, billion, customer, interactions, retail, ahead. -
Chatbots are backfiring, ‘driving away customers’
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The use of chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Business School study.
Topics: customers, customer, chatbot, away, backfiring, service, interactions, study, driving, result, support, negative, chatbots. -
Conversio Review: A Tool for Better Customer Interactions (May 2019)
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People who excel in eCommerce do two things very well: First, they deliver an excellent product through an easy to use website. Secondly, they put significant effort into building and maintaining valuable relationships with customers. The more you connect with…
Continue reading Conversio Review: A Tool for Better Customer Interactions (May 2019)
Topics: improve, email, emails, youll, conversio, reviews, customers, youre, tool, need, better, interactions, review, customer. -
The General Data Protection Regulation: One Year Later
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One year ago on May 25, 2018, the General Data Protection Regulation (GDPR) went into effect and replaced the 1995 EU Data Protection Directive (DPD) with the goal of significantly enhancing the protection of the personal data of EU citizens and increasing the obligations of organizations who collect and/or process personal data.
Topics: companies, interactions, report, consumers, eu, protection, regulation, gdpr, general, data, later. -
Tidio raises $25M to automate customer service interactions
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During the pandemic especially, it’s become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. A Freshworks survey found that companies experienced a 71% increase in overall contact volume between February 2020 and January 2021, and expect it to increase further. At the same time, customers — while empathetic […]
Topics: businesses, sales, interactions, customer, company, service, techcrunch, raises, automate, customers, 25m, golas, increase, tidio, platform. -
Using AI to reboot brand-client relationships
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Using strategically focused AI, brands can identify what their audiences are doing when they are not engaged in a purchase or using a product or service. The secret here is understanding context.
Topics: customer, ai, reboot, relationships, past, brands, interactions, future, insights, brandclient, data, techcrunch, using, purchase, experience, focus. -
Using Google Tag Manager to Track Visitor Interactions
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Online merchants need data to drive decisions. An example is tracking visitor activity. In this post, I'll review how to set up the reporting of common site interactions using Google Tag Manager.
Topics: ill, google, pricing, using, event, track, interactions, manager, visitor, clicks, click, tag, view.