Top 2024 resources on returns
Best returns resource in 2024.
Learn more about returns to improve your e-commerce strategy.
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12% of online purchases in Germany get returned
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One in eight online purchases in Germany is sent back to the online retailer. Currently, 12 percent of products ordered online won’t stay with the customer. Two years ago, this share was still at 10 percent. This is the result of a survey commissioned by digital association Bitkom among over… Continue reading
Topics: online, product, orders, returns, germany, shoppers, retailers, products, purchases, customer, returned. -
5 Questions to Help You Fix Your Holiday Ordering Experience
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Don’t let out-of-stocks, overstocks, and preventable returns ruin your peak season performance
Topics: help, store, experience, holiday, fulfillment, inventory, returns, commerce, support, fix, questions, options, ordering, order, customer, season. -
78% of shoppers would buy more if there are free returns
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Most online shoppers would order more in the long-run if an online retailer offers free returns. And a significant 84 percent of shoppers won’t even come back to a store if they’ve encountered a poor returns experience. This is just one of the following conclusions that could be drawn from… Continue reading
Topics: say, buy, return, online, retailer, items, shoppers, consumers, help, returns, free. -
8% increase in returns in Europe
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The number of returns in Europe this year has increased by 8 percent compared to the same period last year. At the same time, free shipping has shown a 3 percent rise and goods purchased using a short-term promotion grew 29 percent. These are some of the key findings from… Continue reading
Topics: rise, increase, free, shipping, period, using, returns, retailers, online, europe. -
9 Ways to Reduce Apparel Returns
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Four triggers cause apparel returns. In my years of running apparel boutiques, I used the following checklist. It kept returns to less than .5 percent (one-half of 1 percent) of overall sales.
Topics: videos, products, apparel, customers, product, quality, return, descriptions, fit, ways, reduce, returns. -
AI-tool Sizebay wants to boost online fashion sales
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Sizebay, a scale-up that provides AI solutions for fashion ecommerce websites, has developed an algorithm that recommends the best size and fit for clothes and shoes. The tool is aimed to cut returns by half, while boosting sales with 5 percent. Sizebay is founded in Brazil, but it opened its… Continue reading
Topics: cut, data, ecommerce, fashion, returns, wants, online, increase, aitool, sales, revenue, boost, tool, sizebay. -
AR is the answer to plummeting retail sales during lockdown
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The so-called retail apocalypse may seem inevitable, but in these challenging times, it is more important than ever to look at how technology can turn the tide.
Topics: sales, retail, store, consumers, lockdown, ar, returns, reality, purchase, retailers, plummeting, techcrunch, technology, answer. -
Amazon gives returned and overstock inventory new life
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Amazon has introduced two new Fulfillment by Amazon programs in Europe to give more products a second life. With FBA Liquidations and FBA Grade and Resell, Amazon enables sellers to recoup potential losses on returned and overstock inventory. According to Amazon, the two new programs are a way for sellers… Continue reading
Topics: resell, returns, inventory, program, products, items, sellers, programs, amazon, overstock, gives, returned, fba, life. -
Avoiding returns a top priority in DACH
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Preventing returns is a significant focus for online retailers in Germany, Austria, and Switzerland. On average, a return costs them between 5 and 10 euros, with some exceeding this range. Detailed product information is seen by entrepreneurs as the key solution.The German retail institute EHI has conducted research on shipping…
Topics: product, items, fashion, retailers, returns, shipping, dach, avoiding, priority, costs, return, online, ehi. -
Brits sitting on €2.7 billion of unreturned goods bought online
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Online shoppers in the United Kingdom are sitting on 2.4 billion pounds (2.74 billion euros) of unreturned goods they have purchased through the internet. Returning these items has become harder with the lockdown restrictions in place. According to over half (57 percent) of online shoppers in the United Kingdom, returning… Continue reading
Topics: unreturned, returns, euros, goods, retailers, returning, restrictions, bought, sitting, brits, billion, shoppers, items, lockdown, online. -
Byrd Review: Who Are They?
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Although finding the right fulfillment network and third-party logistics management solution can be a headache, it's essential to your eCommerce success. byrd is s a cloud-based logistics management solution designed to help businesses handle their inventory, track their orders, and…
Continue reading Byrd Review: Who Are They?
Topics: review, fulfillment, ecommerce, shipping, customers, shipments, process, orders, customer, byrd, returns. -
Common B2B Mistakes, Part 4: Shipping, Returns, Inventory
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This post is the fourth in a series in which I address common mistakes of B2B ecommerce merchants. The first post addressed mistakes related to catalog management and pricing. The second described user management and customer service failures. The third post discussed glitches from shopping carts and order management systems. For this installment, I’ll review mistakes related to shipping, returns, and inventory management.
Topics: common, returns, b2b, order, mistakes, buyers, return, sites, products, orders, shipping, inventory. -
Don't Let Product Returns Eat Into Your Online Profits This Holiday Season
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Here are seven tips for making return processing smarter, more efficient and cost-effective.
Topics: items, holiday, eat, profits, let, sales, help, return, returned, product, online, customer, returns, season, products, dont, customers. -
E-Commerce Strategies And Tactics For The 2019 Holiday Season
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The holiday season is the most wonderful—and the most challenging—time of the year for e-commerce sites. Amid the gift-buying frenzy, the high-traffic season sees intense competition from other merchants, increased instances of cybercrime, and overwhelmed, busy, distracted shoppers.
Topics: order, experience, search, tactics, ecommerce, customer, returns, season, strategies, merchants, holiday, site, customers. -
E-commerce battleground turns to ‘easy returns’
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South Korea's e-commerce industry, which has long emphasised “fast delivery,” is expanding its services, with competition now turning to offering “easy returns”.
Topics: free, services, costs, easy, shipping, consumers, ecommerce, returns, battleground, delivery, products, turns, koreas, return. -
EBay takes a bite at StockX and GOAT with sneaker authentication for sales $100+ in the US
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EBay is announcing today that it’s going to start authenticating sneaker sales over $100 in the U.S. This is a clear bite into the dominance of StockX and GOAT in the limited sneaker universe. The authentication will be done by Sneaker Con, the company that runs, well, Sneaker Con. Founded by Yu-Ming Wu and Hayden […]
Topics: techcrunch, industry, sneaker, stockx, takes, bite, sales, authenticity, authentication, sneakers, product, ebay, goat, returns, inspection. -
Ecommerce Product Releases: April 3, 2022
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This installment of "Ecommerce Product Releases," our twice-monthly rundown of new services that could help merchants, includes live streaming, next-day delivery, subscription payments, and more.
Topics: returns, storefronts, releases, ecommerce, product, expansion, platform, merchants, shopping, marketplace, technology, receive. -
Ecommerce Product Releases: May 1, 2019
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Here is a list of new platforms, services, and integrations for late-April from companies that cater to online merchants. There are updates on blockchain, video production, email marketing, international shipping, and returns.
Topics: marketing, announced, product, blockchain, returns, key, garage, releases, customers, ecommerce, fraud, email. -
Ecommerce Product Releases: May 17, 2022
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This installment of "Ecommerce Product Releases," our twice-monthly rundown of new services that could help merchants, includes digital currencies, checkout tools, freight logistics, and more.
Topics: digital, service, releases, product, returns, shipping, merchants, instagram, fulfillment, customer, ecommerce, platform. -
Free delivery doesn’t increase return volume
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Online retailers who offer free delivery don’t seem to experience having more items returned to them. Although many consumers often don’t pay for delivery, when they do return purchases, most of the time it’s not due to free delivery. This can be concluded from a study by Whistl, that looked… Continue reading
Topics: returned, returns, look, purchase, free, delivery, volume, return, increase, policy, pet, doesnt, items. -
German ecommerce companies are generous with return policy
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Major online retailers in Germany are, in general, very generous when it comes to their return policy. Every second retailer extends its return period beyond the legal minimum. And 13 percent of ecommerce companies who specify a time period for remittances pay earlier than promised. Returns in ecommerce are still… Continue reading
Topics: customers, companies, portal, generous, policy, online, german, returns, offer, pay, label, return, retailers, ecommerce, payment. -
Germans returned 487 million items last year
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Last year, about 280 million parcels in Germany returned to the online stores that shipped them. In total, there were 487 million items that went from online store to shopper and from shopper back to the online store. This means that one in six parcels got returned, the University of… Continue reading
Topics: guide, warranty, shopper, online, million, sold, items, costs, returned, returns, germans. -
Germany makes destroying products more difficult
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The Cabinet of Germany has launched a draft law that is aimed to improve waste avoidance and to increase recycling. For online retailers this means the destruction of products will be more difficult, so they need to find a better way to deal with returns. The updated Recycling Act covers… Continue reading
Topics: difficult, online, webinar, returns, law, germany, makes, goods, destroying, retailers, products, recycling, stock, zalando. -
Germany: Amazon unpackaged returns possible in parcel lockers
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German consumers will soon be able to place unpackaged returns for Amazon in DHL parcel lockers. Amazon and DHL have been working together on unpackaged returns since October 2022. Now, the service is being expanded. As of October last year, consumers in Germany are able to return their Amazon products…
Topics: unpackaged, possible, return, germany, parcel, dhl, bags, shops, service, amazon, returns, items, lockers. -
H&M increases return fees
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Earlier this year, H&M introduced a return fee of 0.99 euros for shoppers in various European countries, including the Netherlands. Starting from November 1, the rate will increase there by 1 euro, more than doubling the fee. H&M club members will no longer be exempt from this.H&M is one of…
Topics: fee, free, online, returns, fees, hm, return, euros, increases, members, pay. -
Hermes Fulfilment takes over dispatch center in Italy
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From 1 August, Hermes Fulfilment will take over a dispatch center in Valdengo, Northern Italy. The center specialises in the logistical processing of low-volume product ranges. ‘By taking over the site in Valdengo, we can establish ourselves on the European market’, says CEO Kevin Kufs. Hermes Fulfilment is a German…
Topics: goods, center, fulfilment, dispatch, valdengo, hermes, returns, italy, site, used, ditpach, takes, processing. -
How Retailers Are Using Technology to Transform the Product Returns Process into a Customer-Centric Advantage
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As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing costs and fostering a greener retail landscape.
Topics: store, supply, help, returns, team, retailers, tech, customer, product, techdriven, return, management, manage, technology, efficiently. -
How to (Clearly) Explain Shipping and Return Policies
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Ideally, a shopper comes to your site, finds a product she wants to buy, puts it in her cart, and then completes the purchase. Near the end of that process, ...
Topics: site, explain, offer, know, ship, clearly, refund, shipping, return, policies, returns, items. -
How to Create A Return Policy That Will Make Your Buyers Come Back
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Customers will return their purchases but you can take steps with your return policy to make it as painless as possible for you and your customers.
Topics: buyers, customer, returns, tip, thing, pages, youre, customers, create, come, return, policy, product. -
How to Handle Common Holiday Shipping Issues
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Learn how to address common issues that might arise during the busy holiday shipping season, and how you can keep your customers smiling.
Topics: gift, holiday, damaged, lost, common, handle, customer, customers, orders, issues, inventory, returns, shipping. -
How to Handle Print-on-Demand Returns
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Whether you’re just getting started with print-on-demand (POD) or are a seasoned hand, one thing remains true: efficiently managing customer returns is essential to keeping those 5-star reviews coming. One of the best parts about running a POD operation is…
Continue reading How to Handle Print-on-Demand Returns
Topics: customers, products, policy, product, returns, return, customer, pod, example, printondemand, handle. -
How to Handle Refunds and Returns as a Dropshipper
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Refunds. Returns. Two words that are dreaded for ecommerce entrepreneurs. If we could take a quick look into the mind of an entrepreneur, and pull out some of the thoughts that they have when they receive a refund request, we’d likely find: “Oh no, they didn’t like my products” “I’ve […]
Topics: need, policy, youre, youll, page, dropshipper, customers, refunds, return, handle, returns, products. -
How to Implement a Return Policy That's a Win for Both You and Your Customers
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Returns, refunds, and exchanges are all a part of selling online. But with a well-crafted return policy and a system to handle requests, you can encourage new shoppers to buy from you and turn dreaded return requests into repeat business. Here’s how.More
Topics: customer, exchange, exchanges, business, implement, returns, thats, return, win, shipping, customers, product, policy. -
How to Insert a Checkbox in Excel in 4 Easy Steps
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Adding a checkbox to your workbook may sound simple but it can expand the possibilities of what you can do in Excel.
Topics: format, checkbox, tab, easy, true, false, displays, insert, steps, click, returns, developer, select, excel. -
How to Minimize Post-Holiday Returns
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High volumes of returns can wreak havoc on profits. The good news? Some up-front work can prevent dissatisfied customers. Here’s how to prepare your store.
Topics: customers, item, box, right, minimize, size, postholiday, returns, customer, products, wrap, product, shoppers. -
How to Prepare for Post-holiday Returns
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Post-holiday returns don't have to be a pain. Here's how to prepare your team and your store for the influx of returns and exchanges.
Topics: replacement, return, postholiday, prepare, customer, refund, customers, receipt, item, returns, holiday. -
How to Write and Promote a Return Policy Customers Love (Includes Example Refund Policies From Real Ecommerce Businesses)
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In early 2017, LL Bean rolled back their infamous return policy to be just a little less generous. After seeing…
Topics: ecommerce, policy, policies, need, return, customers, returns, customer, easy, real, refund, dont, template, examples, write. -
InPost installs 2,000th locker unit in UK
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Ecommerce delivery company InPost has announced the deployment of its 2,000th automated parcel machine in the United Kingdom. The company’s locker coverage has almost doubled over the last six months. InPost, which was founded in Poland in 2006, installed about 900 units so far this year. This gives the ecommerce… Continue reading
Topics: uk, return, united, units, stations, inpost, 2000th, unit, consumers, parcel, parcels, post, returns, installs, locker. -
InPost launches label-free returns service
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Parcel locker provider InPost has launched a returns solution that wants to simplify the process of returning items that were bought online. Customers no longer need to use or print labels, instead they use a QR code on their smartphone. The new returns solution wants to make ecommerce returns easier… Continue reading
Topics: printed, inpost, qr, retailers, online, easier, launches, labelfree, returns, shoppers, labels, service, process. -
India’s Myntra hires tailors as delivery agents to reduce returns
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Myntra, a Flipkart-owned Indian fashion platform, has roped in local tailors to pick up packages from warehouses and deliver to customers to mend the sales gap caused by the return of ill-fitting clothes.
Topics: sales, returns, return, million, indias, market, reduce, hires, online, agents, local, globaldata, billion, myntra, delivery, tailors. -
Loop Returns picks up $10 million in Series A led by FirstMark Capital
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Loop Returns, the startup that helps brands handle returns from online purchases, has today announced the close of a $10 million Series A funding round led by FirstMark Capital. Lerer Hippeau and Ridge Ventures also participated in the round. Loop started when Jonathan Poma, a co-founder and COO and president, was working at an agency […]
Topics: techcrunch, million, brand, infrastructure, firstmark, poma, shopify, loop, returns, customer, connection, series, morgan, capital, picks, led, brands. -
Loveseat gets comfy with new funding to expand its returned home goods marketplace
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Husband-and-wife co-founders Chris and Jenny Stanchak started Loveseat back in 2013 as a vintage furniture business that they pivoted into an auction marketplace.
Topics: returned, chris, stanchak, techcrunch, furniture, marketplace, returns, market, auction, gets, loveseat, inventory, expand, comfy, items, funding, goods. -
Loyalty program Zalando Plus expands in Europe
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Zalando’s all-round service Zalando Plus will soon be available in more countries across Europe. The fashion retailer’s loyalty scheme is already available for customers in Germany and Switzerland, but in the next twelve months, France and Italy will join. Zalando Plus is a fashion service, launched by Europe’s biggest online-only… Continue reading
Topics: service, plus, expands, fashion, switzerland, europe, program, available, loyalty, returns, france, zalando. -
Merchandise Returns: How To Turn a Pain Into Gain
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Can creating a return policy actually help boost your business? Yes! Get the 7 keys to an effective policy & the pro-level tools you need to succeed.
Topics: policies, pain, page, customer, customers, business, returns, policy, return, ecommerce, product, turn, refunds, gain. -
ModCloth returns to Europe
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Online fashion retailer ModCloth has announced its return to Europe. The decision follows after not shipping to the European market for one and a half year. But after the acquisition of ModCloth by Go Global Retail last year, the company is available to consumers in Europe again. In May 2018,… Continue reading
Topics: modcloths, reconnect, brand, relationships, shipping, revitalize, retail, returns, modcloth, consumers, europe. -
Neatsy wants to reduce sneaker returns with 3D foot scans
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U.S.-based startup Neatsy AI is using the iPhone’s depth-sensing FaceID selfie camera as a foot scanner to capture 3D models for predicting a comfortable sneaker fit. Its app, currently soft launched for iOS but due to launch officially next month, asks the user a few basic questions about sneaker fit preference before walking through a […]
Topics: returns, fit, reduce, scanning, techcrunch, 3d, neatsy, wants, sneaker, scans, users, app, online, scan, foot, ecommerce. -
Next will charge customers for some returns
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Online fashion retailer Next has announced it will start charging customers a £1 fee (1.14 euros) for returns they make through a courier or through a Hermes Parcel Shop. The collection charge will be applied for each collection, regardless of the number of items collected. Returning items at any of Continue reading
Topics: fee, collection, items, stores, customers, returning, charge, retailer, courier, returns. -
Optoro raises $75 million more to make it easier for brands to manage and resell returned and excess inventory
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As the economy has chugged along, so have retail sales, which last year capped their strongest year since 2014. Online sales have been especially brisk, growing 16 percent between 2016 and 2017 alone, according to the U.S. Commerce Department, which estimates that consumers spent $453.5 billion online last year. Of course, with every booming market comes supporting […]
Topics: raises, excess, sales, return, easier, manage, optoro, retailers, company, resell, million, brands, returned, growing, inventory, returns, online. -
Otto Group closes German returns-processing facility
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Otto Group has announced the upcoming closure of the last returns-processing facility in Germany. The facility is operated by Otto subsidiary Hermes Fulfilment in Hamburg and will be closed down in the second half of next year. The Otto Group says it had analyzed all possible alternatives and, after prolonged… Continue reading
Topics: otto, returnsprocessing, speed, group, facility, decision, tough, german, germany, returned, returns, closes. -
Out-of-stocks the main reason shoppers abandon physical stores
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Shoppers have listed out-of-stock items as being the number one reason for leaving physical stores without making a purchase, according to a new report. The study, conducted by Zebra Technologies, polled more than 4000 consumers in the Asia-Pacific region and showed that customers expect items seen online will be in stock – with this phenomenon […]
Topics: store, physical, returns, shoppers, outofstocks, technologies, services, main, zebra, cent, retail, reason, abandon, study, stores. -
Pandemic Alters Retail Return Policies
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The coronavirus pandemic has forced retailers large and small to make significant, temporary changes to their return practices. Since March, retailers have handled returns in two ways, generally.
Topics: ecommerce, alters, return, items, returns, policy, example, policies, pandemic, extended, retailers, retail. -
PayPal makes its ‘Happy Returns’ service free with PayPal Checkout, expands to 5,000+ locations
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PayPal is expanding access to the returns service it acquired last year, Happy Returns, by making it available to PayPal Checkout merchants at no extra cost. The payments company said on Monday that merchants would now be able to use the Happy Returns return and exchange portal software free of charge, and it has additionally […]
Topics: checkout, return, locations, service, techcrunch, merchants, customers, makes, paypal, ulta, happy, expands, returns, free, retail. -
Phillip Jackson Returns as Imagine 2019 Master of Ceremonies
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We are delighted to announce that Magento Master Phillip Jackson will return to the Imagine 2019 stage as the Master of Ceremonies.
Topics: phillip, master, community, youre, magento, worlds, york, ceremonies, jackson, imagine, experience, returns, working. -
Picnic will pick up returns from online shoppers
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Online-only supermarket Picnic will start picking up returns from online shoppers. The Dutch grocer has partnered with logistics company DHL to handle the process. Starting early April, customers of Picnic are able to hand over the returns that should go to online retailers to the Picnic deliverer whenever the groceries… Continue reading
Topics: going, webinar, online, dhl, customers, muller, parcels, picnic, returns, shoppers, pick. -
Plan for fraud (but try to prevent it)
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As much as 7.5 percent of all online transactions are fraudulent in one way or another. They all cut into profits. Merchants should plan for fraud and build it into cost calculations and into the necessary margins to cover. Merchants should also strive to prevent it.
Topics: postage, customers, try, customer, chargebacks, fraud, reduce, nondeliveries, fraudulent, plan, sent, prevent, product, returns. -
Policy Pages, Done Well, Enhance a Brand
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Shoppers search an online store's policy pages for details on shipping, returns, and more. Rarely are these vital pages engaging. But they should be.
Topics: enhance, shoppers, information, pages, brand, process, shipping, policy, returns, privacy, company, page. -
Pomelo Fashion plans first physical store in Singapore
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Bangkok-based online-to-offline retailer Pomelo Fashion is to open its first physical store in Singapore.
Topics: thailand, returns, physical, stores, shopping, online, pomelo, plans, sites, singapore, store, fashion, sees. -
PostNord and Zalando continue their logistics partnership
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PostNord and Zalando have signed a three year logistics contract, thereby extending the partnership that started when Zalando entered the Nordic market eight years ago. Until mid-2021, PostNord will be the sole supplier of logistics solutions to Zalando in all of PostNord’s four markets in the Nordic region. According to Continue reading
Topics: nordic, services, logistics, warehouses, returns, nordics, zalando, continue, postnord, partnership, customers, market. -
Retail Returns Can Be Hazardous and Subject to Fines
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Booming retail sales in November and December can lead to tons of returns and exchanges in January. Some of those returned items can be hazardous and require special handling and disposal. The return of hazardous materials poses several problems for retailers, including identification, reverse logistics, and disposal.
Topics: fines, retailers, logistics, materials, ross, product, california, returns, subject, retail, material, bays, hazardous. -
Return Shipping: How Do I Price and Implement a Strategy to Handle Returns?
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Return shipping is a key piece of the ecommerce shipping puzzle, but it's not always the most intuitive part of your logistics process. How do you price return shipping? How do you handle return labels? We asked an expert to tackle your most pressing questions.
More
Topics: theyre, strategy, poly, customer, returns, price, ecommerce, return, youre, implement, shipping, sharon, handle. -
Returns Take a Toll on Online Retailers
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Many merchants that have softened return policies during the pandemic are starting to feel the financial pain. Some have pulled back entirely.
Topics: sellers, returns, return, toll, average, holiday, billion, merchants, retailers, online. -
Returns software Rever raises €7.5 million
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Spanish returns management software provider Rever has raised 7.5 million euros in a seed funding round. The capital injection will be used to fund the startup’s growth and international expansion. The company will be adding AI-powered functionalities to its offer later this year. Rever is a startup based in Barcelona.…
Topics: million, company, raises, software, startup, wants, rever, platform, strengthen, ecommerce, capital, scale, returns. -
Seel secures $17M round to infuse AI in customer product returns
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Merchants can add “return assurance” to an order, if it is returned in the next 30 days, Seel, instead of the merchant, will pay for the refund.
Topics: ai, underwriting, returns, return, assurance, product, secures, peng, techcrunch, 17m, customer, ecommerce, order, sold, round, seel, merchants, infuse. -
Sendcloud Review: Is It the Right Shipping Platform for Your Online Store?
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Shipping is a necessity for ecommerce stores, but it shouldn't be confusing, overly expensive, or limited to only a few carriers. That's why we like to recommend partnering with shipping providers: companies that offer premium shipping software, partnerships with multiple…
Continue reading Sendcloud Review: Is It the Right Shipping Platform for Your Online Store?
Topics: returns, support, sendcloud, shipping, review, platform, online, branded, api, right, return, tracking, store, plan, rates. -
Shavatar wants to decrease fashion returns
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Shavatar is the name of a 3D avatar tool that should lead to fewer returns in the online fashion industry. With Shavatar, consumers can create their own avatars based on a few parameters. The tool then suggests the right size and fit of any given fashion item. Shavatar is a… Continue reading
Topics: consumers, size, shavatar, wants, avatar, tool, sure, online, order, returns, decrease, fashion, right. -
Shipping for Your Online Business Can be a Breeze with Shippo
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Shipping can make a side hustle a full-time hassle, but the right tools and techniques can open it up.
Topics: orders, returns, online, helps, ecommerce, breeze, shipping, upgrade, business, shippo, need, designed. -
Shipping: The Last Mile of the Customer Journey
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Shipping has a big impact on customer experience and loyalty
Topics: customer, retailers, shipping, delivery, value, online, returns, free, mile, shoppers, experience, journey. -
Stein Mart embraces the enemy with installation of Amazon Lockers in nearly 200 stores
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Another brick-and-mortar retailer is turning to Amazon to help save its struggling business. Today, discount chain operator Stein Mart announced it will install Amazon Hub lockers in nearly 200 stores as soon as next month. The lockers are self-serve kiosks that allow Amazon shoppers to take advantage of in-store pickup and returns. The deal will […]
Topics: shoppers, embraces, amazon, lockers, installation, stein, pickup, online, returns, kohls, mart, stores, nearly, enemy, techcrunch. -
SwipBox offers returns in Danish parcel locker network
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Online shoppers from Denmark can now return their parcels by putting the box in a parcel locker from SwipBox. Logistics provider Bring, the international unit of Norway Post, is the first to offer this return service via the parcel locker. Bring joined as a carrier on the SwipBox Infinity parcel… Continue reading
Topics: need, solution, network, logistics, parcels, returns, locker, parcel, danish, return, offer, denmark, swipbox, offers. -
Swiss National Council rejects returns fee
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Online stores in Switzerland will not be mandated to charge for the return of goods. The Swiss National Council has rejected a motion proposing a returns fee. The obligation would be an encroachment on economic freedom. National Council member Michael Töngi had introduced a motion to reduce unnecessary transports, as…
Topics: rejects, council, motion, returns, reduce, stores, return, national, swiss, returned, switzerland, fee, sizing, töngi. -
Target to add Starbucks orders and returns to its curbside pickup service
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Target is preparing a series of changes to make its curbside pickup service called Drive Up more appealing to consumers. The retailer announced on Wednesday it will begin testing an option that will allow customers to add Starbucks orders to their pickup as well as the ability to bring back items they want to return, […]
Topics: returns, customers, support, stores, techcrunch, add, target, curbside, targets, drive, pickup, starbucks, orders, service. -
TaxJar Spotlight: Simple Sales Tax Returns for Ecommerce Businesses
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In this TaxJar review we discuss how TaxJar streamlines the sales tax process, educates businesses on sales tax & helps businesses file sales tax on time.
Topics: returns, businesses, states, review, filing, tax, service, business, taxjar, simple, sales, autofile. -
The Dutch return online orders the most
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Consumers in the Netherlands have the dubious honor to be the ones that send most online purchases back. Again. In the Netherlands, there’s a return rate of 13 percent, which is more than in countries such as Germany, Poland and Switzerland. Lately, it might seem that online returns are getting… Continue reading
Topics: dutch, netherlands, theres, study, return, online, europe, orders, fashion, returns, say. -
The Growing Problem of Customer Returns
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The rate of customer returns for goods bought online is swelling to a worrisome level as more consumers switch from physical stores to online. Ecommerce returns average about 15 percent, with apparel returns closer to 30 percent. The cost to online retailers is substantial.
Topics: online, growing, stores, retailers, return, customer, problem, physical, store, goods, returned, purchased, returns. -
The Increasing Complexity of Product Returns
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The pandemic sparked an increase in ecommerce sales but it also generated a massive hike in product returns. According to U.S. Department of Commerce estimates, total ecommerce sales for 2020 were $788 billion, an increase of 32.4 percent from 2019.
Topics: complexity, process, items, returns, increasing, product, retailers, cost, return, billion, fedex, happy, merchants. -
Three Rules for Superior Returns
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Today we’re picking things back up with Tal Moore, and this time, we’re covering all things investments—the good, the bad, and the high-returning. In case you missed the last episode, Tal is a born entrepreneur and founder of Franklin’s Popcorn, Softy Wipes, and Guardline Security. He believes that the key to financial freedom is found […]
Topics: returns, youll, things, investing, investments, rules, superior, moore, best, franklins, tal, unorthodox. -
UK: 79% fashion retailers have return fees
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At least 79 percent of fashion retailers are currently charging for returns in the United Kingdom. While paid returns are now common in the fashion industry, within the total ecommerce market a majority is still offering free returns (52 percent). Since 2022, large fashion retailers such as H&M and Zara…
Topics: retailers, customers, euros, pounds, returns, fashion, uk, policies, free, return, fees. -
Walgreens partners with FedEx to accept online returns, print labels
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FedEx and Walgreens are partnering to make online returns more convenient, in a move that’s part of a growing trend where brick-and-mortar retailers cater to the needs of e-commerce shoppers in order to increase foot traffic at their stores. Under the new agreement, consumers will be able to drop off their online returns at thousands […]
Topics: returns, labels, accept, stores, retailers, fedex, walgreens, label, online, techcrunch, printing, partnership, print, partners, customers. -
What Wuhan looks like today: pandemic-hit city returns to business
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Chinese e-commerce platform JD has provided a touching testament to the progressive recovery of Wuhan, the first city to be hit by the coronavirus outbreak.
Topics: images, released, pandemichit, couriers, city, returns, today, recovery, looks, local, pandemic, taken, jds, work, wuhan, business. -
Why January is chargebacks nightmare for retailers
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Although preventing every return and chargeback is impossible, the first quarter of the new year doesn’t have to be a balance sheet disaster. When merchants understand why customers are filing fraudulent chargebacks as a way to reverse purchases, retailers can better protect their growing online business.
Topics: returns, customers, retailers, policies, chargebacks, holiday, chargeback, customer, merchants, nightmare, return. -
Wish returns to France
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Popular marketplace Wish is once again available in France. A year and a half ago, the state delisted the platform because of unsafe products. Now, the marketplace can be found in the biggest search engines and app stores again. Online marketplace Wish is based in the US. Most of the…
Topics: wishs, products, returns, app, dgccrf, website, wish, toys, decision, france, dangerous, marketplace. -
WooCommerce Analytics: The Key Metrics You Need to Grow
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Not a data scientist? No problem! See which metrics are the most important to gauge your store's health. Plus learn how to use them for revenue growth!
Topics: sales, metrics, data, performance, need, key, month, order, woocommerce, returns, range, store, analytics, date, customers, grow. -
You can now take your Amazon returns to all Kohl’s stores
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It’s one thing to be able to get everything delivered to your doorstep, it’s another to then have to actually have to leave your home, brace the elements and return those things that just didn’t work out (or work at all). Typically, that means a run to your local FedEx or UPS store. For the […]
Topics: amazon, stores, didnt, techcrunch, kohls, work, program, return, store, announced, returns. -
Zalando introduces body measurement feature
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Zalando launches a body measurement feature to assist customers in the DACH region in finding their right size. They receive size advice based on their measurement by taking two pictures of themselves. With this tool, size-related returns should be reduced. By taking just two pictures in tight clothing, Zalando should…
Topics: returns, customers, zalando, feature, introduces, measurements, measurement, body, region, right, size. -
Zalando stops picking up returns of Plus members
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Two years ago, Zalando introduced its premium service called Zalando Plus. It would offer express delivery within the same day or one or two business days, collection of returns and a seperat hotline for faster customer service. Now, the fashion giant will no longer pick up returns of Plus members… Continue reading
Topics: retail, pick, premium, picking, international, zalando, returns, stops, service, plus, members. -
‘Return fee could avoid 16% of all returns’
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Consumers in Germany will order products online with a total value of 70 billion euros this year. But every sixth parcel will be returned. In order to contain this process a bit, a legally required return fee could help, economic researchers say. Ecommerce in Germany is expected to grow 11… Continue reading
Topics: data, retailers, fee, returns, avoid, million, online, tool, size, return. -
‘Return wave’ floods online sellers
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Online retailers are grappling with ‘the biggest-ever wave of January returns’, according to returns provider ZigZag. The percentages are much higher than a year ago, even though shoppers have to pay for returns more often.ZigZag, acquired by Global Blue three years ago, bases its observation on user data from of…
Topics: returns, zigzags, zigzag, retailers, wave, online, period, paid, ago, christmas, return, floods, sellers, higher.